1. Where did you get information about our service center?
from acquaintancesfrom billboardsfrom advertising leafletsfrom Internetfrom exhibitionson the wayon CB radioother

2. How do you estimate the quality of the road signs which indicate the direction to our company?
HighVery HighMediumLowVery LowNot Sure

3. How do you estimate the working hours of our service center?
HighVery HighMediumLowVery LowNot Sure

4. How do you estimate our participation and help in solution of arising problems?
HighVery HighMediumLowVery LowNot Sure

5. How do you estimate the quality of customer service (politeness, friendliness, availability, helpfulness)?
HighVery HighMediumLowVery LowNot Sure

6. How do you estimate the qualification and professionalism of our employees?
HighVery HighMediumLowVery LowNot Sure

7. How do you estimate the quality of repair?
HighVery HighMediumLowVery LowNot Sure

8. How do you estimate the operativeness of repair?
HighVery HighMediumLowVery LowNot Sure

9. How do you estimate the operativeness of repair?
HighVery HighMediumLowVery LowNot Sure

10. Do you think that the quality of the services corresponds to their prices?
YesNoNot Sure

11. How do you estimate the rooms for customers who wait for completion of the service?
HighVery HighMediumLowVery LowNot Sure

12. Do you plan to use the services of our service center in future?
YesNoNot Sure

13. Would you recommend our services to your acquaintances?
YesNoNot Sure

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